Date of experience: August 25, 2026

Extremely Poor Experience

Extremely poor experience. I strongly advise anyone considering Elevate Decor by Sam Ltd to read the recent negative reviews before paying any money.

I paid a £300 deposit and was promised a design/mock-up. I never received one. I was then given two separate deadlines for it to be sent. Both were missed.

Communication became appalling. Calls from my own number appeared to be screened and I was only able to make contact when calling from other people’s mobile numbers.

With my daughter’s party soon approaching, no design, two missed deadlines and having subsequently found recent negative reviews describing concerningly similar experiences, there had been a complete breakdown in trust and confidence. I therefore asked to cancel and have my £300 returned.

Initially, even getting agreement to return my money was difficult. I was told that money had already been spent on resources for my booking — despite the fact I had never even seen or approved a design/mock-up. I eventually had to refer to my consumer rights and continued chasing daily before finally getting my £300 back.

I would also strongly recommend reading their Terms & Conditions before paying. They currently state that deposits are “non-refundable under all circumstances” and “strictly non-refundable, regardless of the reason for cancellation.” Given my experience trying to recover my £300 after the promised design never materialised and deadlines were missed, this is something I wish I had paid much closer attention to before booking.

The Instagram page looks impressive, but look beyond Instagram. I subsequently noticed little/no visible customer interaction or comments on the posts I looked at. Read the lower-rated Google and CheckVerify reviews too. I seriously wish I had done this before booking.

An unbelievably stressful experience in the days before my daughter’s birthday. I would never use this company again and absolutely could not recommend them.