Date of experience: August 15, 2025

I had given some traditional dresses to be washed. They were very d...

I had given some traditional dresses to be washed. They were very delicate, and unfortunately, they got damaged in the process.Polly took full responsibility and went above and beyond to make things right. Not only did she replace the dresses, but she also made sure they were tailored to fit me perfectly. Despite having no prior knowledge about these cultural garments, she took the time to research them and sourced high-quality materials for the replacements.Mistakes can happen—she could have apologized and moved on. There was no contract obligating her to do what she did. But her actions reflected her strong moral values. If more people were like Polly, the world would truly be a better place.Thank you, Polly. You are an honorable woman.