Date of experience: June 05, 2023

Excellent workmanship & customer care that went beyond

I had been looking for someone to resole 9 pairs of dance shoes.Having had one pair done locally which was not quite up to scratch, I called James late one Friday evening not expecting anyone to be there. I was lucky that the owner David James called me back and we discussed my unusual requirements. I was so impressed by his "old school" manner that even though this was more than other quotes, I liked his vibe, he gave me a discount and the fact he was bending over backwards to accommodate me (even offering to collect an re-deliver) I didn't wait for further quotes from others.

When I dropped the eight pairs off, the particular sole I favour had to be ordered in for me, which Daniel did {I know what works for my 4 hours of dancing in 4"stiletto's}.

Fast forward to last Friday, when Daniel called to let me know they were done and ready to collect so today I've collected them and even had another set of every day stiletto's re-heeled whilst I waited which couldn't have take more than 3 minutes and was just £9.95, the same as other independent and chain cobblers.

Even though this is two bus rides for me to get to James Shoe Care, I will not only be returning for my many stiletto re-heelings, but I would highly recommend it to anyone.There are bus stops directly outside for those travelling from Chingford or Leyton.

I'm delighted with the work done and the entire encounter. Two other cobblers including a major chain lost out simply because they didn't seem to value my time and custom, the way David James did and that's why I'll always support businesses like this who are independent and go the extra mile.

I highly recommend to anyone.